Skip to main contentSkip to footer

Refunds & Returns Policy

Every print is made to order. This page explains how we handle cancellations, damaged items and returns.

1. Made-to-Order Items (Change of Mind)

We do not accept returns or offer refunds for "change of mind" once the printing process has begun.

Please double-check your model file (dimensions, scale, and geometry) and the print options you chose, for an upload or a shop item alike, before placing an order.

2. Damaged or Defective Items

If your order arrives damaged or has a significant manufacturing defect, we’ll provide a free replacement (reprint) or a full refund.

We cover:

  • Damage that occurred during shipping (for example, crushed box, snapped parts).
  • Significant warping or layer separation.
  • Printing in a different material or colour from what you ordered.

We do not cover:

  • Minor cosmetic imperfections (for example, seam lines, small support marks) which are inherent to 3D printing.
  • Damage caused by misuse or improper handling after delivery.
  • Design errors in the file you uploaded (for example, walls that are too thin to print).

3. How to Request a Return

Please contact us within 7 days of receiving your order.

  1. Email us at info@inseralabs.com.
  2. Include your Order Number in the subject line.
  3. Attach clear photos of the damage or defect.

You do not need to ship the broken item back to us unless we ask you to return it for inspection.

4. Cancellations

You may cancel your order for a full refund within 12 hours of purchase or before the status changes to "Printing" (whichever comes first). Once the printer has started, the order cannot be cancelled.